Blue Oak Leather Co. 100-Year Warranty Policy

Our Promise to You

At Blue Oak Leather Co., we stand behind the quality and craftsmanship of every product we make. We believe our leather goods are built to last a lifetime, and we back that belief with a 100-Year Warranty against manufacturing defects. This warranty is a testament to our commitment to durability and our confidence in the materials and methods we use.

What Our Warranty Covers

This 100-Year Warranty is a promise to repair or, at our discretion, replace any product that fails due to a manufacturing defect. This includes:

• Stitching: Any issues where stitching becomes undone, frayed, or ripped under normal, non-accidental use.
• Leather: Any instance of the leather itself ripping or tearing due to normal wear and tear, and not from an accidental or external cause.
• Metal Hardware: Any breakage of metal hardware, such as zippers, buckles, rivets, or clasps, due to a manufacturing defect or normal use.

What Our Warranty Does NOT Cover

This warranty is a promise against manufacturing defects, not a promise against damage caused by accident, neglect, or normal aging of the leather. The following are specifically excluded from this warranty:

• Accidental Damage: This includes, but is not limited to, damage caused by cutting, tearing, staining, scratching, or any other damage to the leather or product in an accidental manner.
• Lack of Care & Environmental Damage: This includes, but is not limited to, cracks, texture changes, or other damage to the leather resulting from a lack of proper moisturizing, or from exposure to extreme elements like direct sun, snow, or water.
• Rub-Off and Staining: Our hand-dyed leather products have a unique and natural finish. This may result in some color rub-off or staining on other items that come into contact with the leather. This is a characteristic of hand-dyed leather and is not considered a manufacturing defect under this warranty.
• Aesthetic Changes and Normal Wear: This warranty does not cover the natural aesthetic changes that occur with age and use, such as a patina, softening of the leather, or minor scuffs and scratches. These are a natural part of owning a high-quality leather product.

Filing a Warranty Claim

If you believe your Blue Oak Leather Co. product has a manufacturing defect covered by this warranty, please follow these steps:

• Contact Us: Email us at blueoakleatherco@gmail.com with a detailed description of the issue and your order number. Please include clear photos or a short video of the defect.
• Assessment: We will review your claim and determine if the issue is a manufacturing defect covered under this warranty.
• Resolution: If your claim is approved, we will provide instructions on how to send your product to us. We will then repair the item or, if a repair is not possible, we will offer a replacement of the same or a similar item. The cost of shipping the item to us is the responsibility of the customer. We will cover the cost of shipping the repaired or replaced item back to you.

Important Legal Information

This warranty policy is in accordance with federal law, including the Magnuson-Moss Warranty Act, and California state law, including the Song-Beverly Consumer Warranty Act.

• This warranty is a “Limited Warranty” as defined by federal law.
• The warranty period begins on the date of delivery of the product to the consumer.
• The terms of this express warranty do not limit any implied warranties provided by California law.